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Improving the Patient Experience with Convenient Digital Refunds

Payments are a critical part of the experience your healthcare organization provides—especially when patients are owed a medical refund. In Onbe’s 2023 Healthcare Survey, we asked what matters most to patients during the refund process and discovered that fast, secure digital payouts help ensure a smooth patient experience leading to improved satisfaction, trust and loyalty.

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Healthcare providers can streamline their payment operations while meeting patients’ expectations for smoother refunds

Payments are a critical part of the experience your healthcare organization provides—especially when patients are owed a medical refund. In Onbe’s 2023 Healthcare Survey, we asked what matters most to patients during the refund process and discovered that fast, secure digital payouts help ensure a smooth patient experience leading to improved satisfaction, trust and loyalty. We discovered:

  • 77% of patients say that making and receiving payments digitally would be an improvement from their current payment experience
  • 57% of patients have contended with a delayed, lost or incorrect payment from their healthcare provider
  • For over three-fourths of patients, an improved payment or refund process would positively impact their overall experience with their healthcare provider

In this infographic, you’ll learn more about patient preferences and how digital payment options allow healthcare providers to deliver refunds quickly and securely.