Modernize Healthcare Payouts to Maximize Patient Retention
In Onbe’s 2025 Healthcare Payments Survey, we asked over 1,000 U.S. patients about their refund preferences.
Half of patients have experienced a delayed, lost or incorrect refund from their healthcare provider—and an unsatisfactory payout experience would prompt 71% to consider switching providers. Could digital payments help improve the patient experience? In Onbe’s 2025 Healthcare Payments Survey, we asked over 1,000 U.S. patients about their refund preferences and discovered:
- 64% of patients received refunds by check
- Most agree that digital payments would be an improvement
- 72% said a faster refund experience would boost their opinion of their healthcare provider
As healthcare providers continue to drive efficiency and evolve to meet patient expectations for more seamless experiences, digital solutions can help remedy common challenges. Download our infographic for more survey highlights.